AIMS AND OBJECTIVES THAT ASHVIC 24/7 QUALITY CARE SERVICES LIMITED commits to:
- Working with each service user, their social workers, carers (family members as appropriate) and all others associated with his/her care, towards identifying, implementing and reviewing a person-centred care plan which adequately reflects his/her needs and duties we must carry out to meet those needs, at any one time;
- Promoting independent living, working within the service user’s range of abilities and competencies;
- Delivering care, in the service user’s home in a manner which is non-discriminatory, sensitive to the cultural needs of the service user and respectful of their environment and traditions;
- Providing a high-qualitycarethat is flexible, responsive and non – intrusive service that is tailored to the needs of the individual;
- Ensuring that confidentialinformation is protected at all times and only shared with others strictly in accordance with its policy on confidentiality;
- Working in partnershipwith other agencies involved in care in order to ensure a seamless and cost-effective service.
- Always ensuring informed choices by giving sufficient information to service users.
- Never taking any action or doing any work without the consent of the service users and/or their appointed representative. Nothing about them without them!
- Ensuring the safety of service users and staff.
- Making sure every member of staff is aware of all relevant policies and procedures we intend to implement.
- Never asking any member of staff to carry out any duty they are not trained or supervised for.